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David Lupberger draws on more than two decades of experience in the residential remodeling field to
work with remodelers in developing proven business systems. Through his work in the remodeling
industry, he hopes to redefine the way the remodeling industry operates so that the trust between
quality Remodelers, their customers, suppliers, and trade contractors can be leveraged and improved.
Lupberger has been involved with custom home building and remodeling for over 20 years. After moving
to the Washington DC area in 1988, he practiced high-end residential remodeling and focused on
delivering the highest quality service to his clients. Over 90 percent of his work came from repeat and
referral business, demonstrating the trust he developed with clients.
That experience in managing customer expectations led him to write a book called, Managing the
Emotional Homeowner, which has become one of the bibles of the remodeling industry and helped
hundreds of remodelers improve the level of service they provide clients.
Lupberger believes fervently that the best customer service only comes when a remodeler can deliver
consistent results, which happens only with proven systems. He spent nearly 4 years writing the
Remodelers Turnkey Program. This series of manuals is a basic how-to text on running a remodeling
company. In the last 5 years, Lupberger has sold over 500 copies of his program, helping hundreds of
remodelers improve their businesses, increase their profits, and spend more time with their families.
In 2004, Lupberger got to move back to Colorado, where he spent the first 30 years of his life. From
his base in Colorado, he now consults with both Remodelers and industry companies such as
General Electric and American Express to maximize customer service relationships between all the
industry partners. He travels extensively, speaking to thousands of remodelers across the country
and is a regular on the seminar series at national trade shows. He also serves on the board of
directors of the National Association of the Remodeling Industry (NARI).
 Back to Dave's Corner
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